Terms and conditions

Crab Apple Catering Terms and conditions as of April 2022

Menu Selection

All our menus are individually tailored to each client, to give you the most satisfactory experience. Our sit-down meals will always be presented on sharing boards served to the table unless otherwise agreed with the client and provider. We are able to cater to most dietary requirements such as nut-free, gluten-free, dairy-free, and vegan, however, we do reserve the right to decline catering for certain extreme dietary requirements, which will be down to the discretion of Crab Apple Catering Ltd.

Payment

A deposit will be required of 10% of the original estimate to secure the service of Crab Apple Catering Ltd. Full payment is required no later than 14 days prior to the day of the event, by which we will need final guest numbers. If guest numbers change after the final invoice has been sent, we will not be able to amend it.
Full payment is required less deposit. The deposit is non-refundable.
Payment shall be made by BACS transfer or by credit / debit card (subject to a 2.5% handling charge for credit card transactions). Cash will only be accepted with the prior agreement of the Supplier.
The Charges do not include the cost of breakage or loss of or damage to the Supplier’s equipment, tableware, cutlery or linen etc. for which we reserve the right to charge the Customer after the Event provided that notification of such breakage or damage is provided to the Customer within 14 days after the Event.

All Charges quoted are exclusive of VAT, which shall be payable by the Customer at the prevailing rate upon submission of a VAT invoice by Crab Apple Catering Ltd unless otherwise stated.

Booking

Provisionally booked dates will be held for 14 days and can only be confirmed once the deposit and the booking form have been received.
In the event that another Customer wishes to book an event for the same date as the event prior to the Customer having paid any deposit element of the Charges, we will notify the Customer and request payment of the deposit of the Charges from the Customer within 48 hours of notification in order to secure the provisional date allocated to the Event.
For Events booked at short notice, the Customer will be invoiced for all Charges and shall pay the Charges within the date stated on the invoice.
The Customer must notify the Supplier of final attendee numbers for the Event no later than 14 days in advance of the Event, as well as confirming all other provisional details such as any special dietary requirements.

Cancellation

The Customer acknowledges and recognises that Crab Apple Catering Ltd needs to purchase food and other consumables in advance of the Event at the time of a cancellation or a reduction in the number of persons attending the Event the Supplier may have already purchased the food and other consumables and may not be able to use the food for any other Event, or the food may not be appropriate for any other Event that the Supplier is undertaking or food will deteriorate or become unfit for human consumption if not used by a particular date or by any given ‘use by’ dates. Also when equipment and hired labour is needed to cater the Event. In the event of a cancellation or reduction in the number of persons attending the Event, we will still be required to pay for the hire of equipment and hired labour whether or not the Event takes place or whether it takes place with fewer persons attending.
Under normal circumstances, 2 weeks’ notice of cancellation is sufficient. Events canceled within less than 2 weeks will be charged in full unless otherwise stated by Crab Apple Catering Ltd.
Crab Apple Catering Ltd may terminate the agreement liability of any nature upon return of the deposit.
Crab Apple Catering Ltd will not be liable for consequential damage of any nature for any reason as a result of any act or circumstance beyond reasonable control including but not limited to, strikes, acts of God, fire, flood, accident, or act of war. In the event of such an event occurring the Supplier shall be entitled to cancel the Event with immediate notice to the Customer and shall reimburse the Customer, all Charges paid as at the date of cancellation less such reasonable preparation and administration costs of the Supplier and any non-refundable deposits paid by the Supplier to third party suppliers of services for the Event.

Supplier Requirements

Crab Apple Catering Ltd requires access to the location for setting up equipment and services, ideally the day before the event if not in good time on the day of the Event.
Crab Apple Catering and staff will require constant access to and exit from the location while they are providing the Catering Services. The Customer must ensure that Crab Apple Catering Ltd can enter and leave the location without excessive restriction.
While at the location and providing the Services, Crab Apple Catering Ltd will need access to a catering tent, or hard structure such as converted barns, no smaller than 6mx6m with 2x 13amp sockets and uninterrupted power supply. Also to have use of a parking space and/or parking permit throughout the time Crab Apple Catering Ltd and representatives are providing the Catering Services, as well access to toilet facilities.

Quality Assurance

Under the Government Food Hygiene regulations, all cold food should be consumed within FOUR hours of delivery. Hot food should be consumed within 2 hours, thereafter it is your responsibility, when food that is left unsupervised by the consent of the client, is NOT covered under our Public Liability Insurance.
Where the Customer chooses to supply items of food and/or drink itself for the Event, the Supplier will comply with the condition to the extent that it prepares and/or serves any such items but reserves the right to dispose of, or not to serve any such item, if such item is unfit for human consumption and/or displays signs of contamination or deterioration and/or cannot be demonstrated to have been stored in accordance with statutory and/or regulatory requirements prior to delivery to the Supplier at the Event.

All excess food at the location at the end of the event shall be removed and disposed of by Crab Apple Catering Ltd in accordance with prevailing statutory food hygiene requirements, unless the Customer specifically asks to keep leftovers, by which point the Customer will be responsible for the correct handling of the food. If food or drink has been supplied by the Customer, the Customer shall be responsible for removing excess food or drink and empty bottles unless otherwise agreed by us.
We shall provide the Catering Services with reasonable care and skill and in accordance with food catering industry standards for hygiene and general cleanliness. The preparation and cooking of food and the handling and service of food, beverages, utensils, and tableware. In compliance with statutory and regulatory requirements affecting the preparation, cooking, handling and service of food.

Environmentally Aware

We are fully aware of the environmental issues that we all need to take responsibility for and wherever possible we want to play a role in helping the environment. Wherever possible we use local suppliers to reduce our carbon footprint. We also try to arrange deliveries together to minimise our carbon emissions. Wherever we use disposable packaging we aim to purchase the most environmentally friendly product.

Data Protection

We will process any personal data collected from the Customer for the purposes of administering the booking for the Event. We will not give your details out to any third party.